Our critical success factors guide the decisions we make, the plans we create, and the actions we take. They help us stay focused on our mission today and bring us closer to the vision we’ve set for tomorrow.
Alongside our CARE values, they form the golden thread that runs through everything we do – shaping our culture, our goals, and how we work together at DHU.
Our critical success factors:
Patients
We ask our patients what matters to them – so we can improve their care, shape better services, and help achieve the best possible health outcomes.
People
We value our people through a strong coaching culture – with open staff engagement, support for wellbeing, clear career pathways, and inspiring, visible leadership.
Innovation
We’re always looking for better ways to work, shaped by ideas from our people, patients and partners. This enables us to improve, invest wisely, and build a stable and sustainable future.
Collaboration
We work together across teams, services and systems to deliver the best care, prevent ill health, and support people to
'live well'.
Citizenship
We take our social responsibility seriously – supporting good causes, creating jobs and opportunities, and minimising our environmental impact.
Our CARE values
At the heart of everything we do you’ll find our CARE values – the principles, standards and behaviours we live by.
And whilst they belong to DHU, they sit alongside the values in the NHS Constitution, which we are also proud to uphold as a valuable partner within the National Health Service.
WE CARE for you. We are always:
Compassionate
We show kindness, consideration and understanding in everything we do - and demonstrate our caring nature to our patients, people and communities.
Respectful
We recognise the value that individual and team differences bring - welcoming views, listening, being honest, and learning from others’ experiences.
Accomplished
We are available day and night – a responsive, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual.
Encouraging
We believe everyone matters, so we inspire confidence in others - promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
