Careers in our NHS 111 Service
For every question, we provide calm, compassionate answers
At DHU Healthcare, our NHS 111 service is more than just an advice line; it’s a person’s first point of contact with a health system that they may find challenging to navigate. When they need help getting the care and health advice they need, 111 is where they come. DHU’s 111 team provides clinical expertise with genuine empathy to help people feel safe, reassured, and supported, day or night. Our people are there when our patients need us the most, handling urgent health concerns and guiding callers to the right care, the first time.
Our NHS 111 service is a vital part of England's healthcare system - and DHU Healthcare is the largest single provider, handling 1 in 4 NHS 111 calls nationally. We've built one of the most respected and comprehensive services in the country.
Every role in our 111 team matters, whether you're a Health Advisor taking that first call or a clinician offering expert support; your work has a real impact.
For you. We support your ambitions through tailored training and clear career pathways. Whether you're starting in an entry-level role or stepping into an advanced clinical position, you'll have access to:
- Supportive supervision
- Nationally recognised qualifications
- Ongoing development at your pace, when you're ready
For them. Many of our patients are anxious, in pain, or unsure where to turn. Your calm, professional response helps avoid unnecessary A&E visits and ensures people get the right care, in the right place, at the right time.
You'll play a vital role in supporting the wider NHS... and that makes a difference every day.
With us. You'll join a collaborative, multi-skilled team of Health Advisors, clinicians, team leaders, and support staff. We work together, learn from each other, and deliver care with compassion, innovation, and pride.
We're not just responding to healthcare needs, we're helping to shape the future of digital care delivery.
Working across our 111 services, you’ll be part of:
- A 24/7, 365-day-a-year urgent care service
- Telephony-based triage and assessment using NHS Pathways
- A fast-paced but supportive environment where no two shifts are ever the same
- A team culture that balances performance with well-being
Whether you’re based in our advice centres or working remotely as a clinician, our technology and training ensure you’re always supported to do your best work.
There’s a wide range of opportunities in our NHS 111 team, including:
- Health Advisors (Call Handlers): the first voice our patients hear
- Clinical Advisors (Nurses, Paramedics, Pharmacists): providing safe, evidence-based assessments
- Team Leaders, Trainers, Coaches and Supervisors: supporting performance and development
- Remote Clinical Roles: combining flexibility with clinical impact
Every role is crucial, and every moment matters. Whether you’re new to healthcare or a seasoned clinician, there’s a place for you to grow here.
With NHS 111 advice centres based in Derby, Chesterfield and Oldbury, and remote-working options for clinicians providing care for 15 million people across the whole of the Midlands region, we offer a variety of working patterns to suit different lifestyles. Whether you’re balancing family life, continuing study or returning to practice, we’ll work with you to make it possible.
Join us in shaping the future of NHS 111
DHU Healthcare is leading the way in urgent, integrated care. If you want to be part of a service where your voice is valued, your skills are supported and your work truly matters, take a look at our current NHS 111 vacancies.
For you. For them. With us.
Together, we make every conversation count.